Front Office
Front Office Supervisor
Role Specifics
- Hours: Full-time · 42–48 h/week
- Period: Permanent · Year-round
- Languages: German (fluent) · English (fluent)
We are placing a Front Office Supervisor for a four-star hotel in Zermatt. The role owns first impressions: arrivals, departures, guest requests and the day-to-day coordination of the front desk team through the winter season and beyond.
What you'll do
- Oversee arrivals, departures and guest requests
- Coordinate the front desk team across shifts
- Manage check-in and check-out with the property system
- Handle guest feedback, complaints and special requests
- Support the night shift and handover processes
What we're looking for
- Front office supervisory experience in a hotel
- Experience with property management systems
- Guest-facing service judgement and composure
- Fluent German and English, French a plus
- Availability for peak and weekend shifts